The following Terms and Conditions and any other rules posted on our Site constitute an agreement between Innovation Lab BV ("RESET YOURSELF", "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the RESET YOURSELF website, related micro-sites accessed through the URL www.resetyourself.com, related domain names, and any other website or micro-site of RESET YOURSELF (collectively the "Site"). By visiting the Site, you are accepting and consenting to the practices described in the Terms and Conditions. We may modify these Terms and Conditions from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms and Conditions.
Please DO NOT join the RESET YOURSELF Programs if you:
- are pregnant or nursing
- are under the age of 18, without parental consent
- have cancer
- have liver disease or hepatitis
- are suicidal or have thoughts of suicide
- are anorexic or bulimic
- are on medications for bipolar disorder
- have an allergy to any ingredient listed in the products we sell
Consult your physician or other healthcare professional before beginning the Reset Yourself Program if you have a medical condition or are taking any medications.
Note: The supplements we sell all contain appreciable levels of minerals which may be an issue for those on drugs such as anti-hypertensives where elevations in minerals may be an issue, or for those with kidney disease.
If you do not agree to be bound by the terms and conditions of this user agreement, do not use or access our website, goods and/or services. You must read, agree with and accept all of the terms and conditions contained in this user agreement ("Agreement"), which include those terms and conditions expressly set out below and those incorporated by reference, before you may purchase through or use the ResetYourself.com website.
This Agreement constitutes the entire agreement of the parties. This agreement is entered into by the customer (hereinafter "Customer" or "You") and Innovation Lab, a Dutch BV (hereinafter referred to as "Reset Yourself" "We," or "Us"). We may amend this Agreement at any time, without prior notice, by posting the amended terms on our site. It is your responsibility to review these terms for any changes. This Agreement may not be otherwise amended except in a writing signed by you and Reset Yourself. This Agreement is effective as of March 1, 2012.
PART 1: DISCLAIMER
You are the one responsible for your health. It is your right to educate yourself in health and wellness, to seek helpful information and to make use of it for your own benefit and for that of your family. In order to make decisions in all health matters, you must educate yourself. The views and nutritional advice expressed by Reset Yourself are not intended to be a substitute for conventional medical service. If you have or suspect that you have a medical problem, please contact your health care provider. We do not claim to "cure" disease, but simply help you make physical and mental changes in your own body in order to help your body heal itself. No material or product on this website is intended to suggest that you should not seek professional medical care, or that you should disregard professional medical advice. Always work with qualified medical professionals, even as you educate yourself in the field of detoxification, cleansing and alternative medicine. No information offered here, or product sold on this website, should be interpreted as a diagnosis of any disease, nor an attempt to treat or prevent any disease or condition. For any products and/or services purchased from Reset Yourself you should carefully read all product packaging and instructions. While the information on this website, and the products sold on it, are discussed in the context of numerous conditions, it can be dangerous to start any health program without first consulting a local health professional. Information and statements regarding products and/or services made available by Reset Yourself have not been evaluated by the Food and Drug Administration. The products and services of Reset Yourself are not intended to diagnose, treat, cure or prevent any disease.
These statements have not been evaluated by the Food and Drug Administration. Our products and/or services are not intended to diagnose, treat, cure or prevent any disease.
PART 2: ELIGIBILITY OF USE
Our goods and/or services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our goods and/or services are not available to minors. If you are a minor, you may use this website only in conjunction with your parents or guardians. If you do not qualify, please do not use our website, goods or services. If you are registering as a business entity, you represent that you have the authority to bind the entity to this Agreement.
You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our website, goods and/or services.
PART 3: PAYMENT & RETURNS
Customer agrees to compensate Innovation Lab BV for any goods or services ordered through this website at the original purchase price, excluding promotions, distributors, etc.
We are happy to accept returns of new, unopened items within 30 days of purchase.
- Items must be unopened and in new condition.
- Items must be returned with all original packaging and accessories.
- Returns of programs involving the Reset Mineral Analysis may be accepted within 7 days of purchase if hair test kit has not yet been used and hair sample has not yet been received by Reset Yourself.
- Master Specialist consultations are not refundable. If you want to reschedule a session, we request that you do so in writing at least 48 hours before a scheduled session. This gives us the opportunity to fill the slot. If you have to cancel your session, we offer you a credit to your account if you cancel before the 48 hours, but do not offer refunds. You may use these credits towards a future order. However, if you do not cancel prior to the 48 hours, you will lose the payment for the session.
- Downloadable programs may not be returned or refunded.
- No opened bottles or containers with tampered safety seals may be returned.
How to Request a Refund
All returns require a refund authorization number (RA#).
Please email us at [email protected] with your request for a return. Please indicate the following:
a) Your order number
b) The items you plan on returning, and whether they are open or unopened
c) Reason for return
We will let you know once your request has been authorized and we will inform you as well once it has been processed with an RA# for you to use to return the item.
Support is available Monday to Friday: 9am to 5pm CET
Please note that the RMA number is required to be prominently displayed near the shipping label of the return shipping package.
All returned items are subject to a 15% restocking fee.
Reset Yourself is not responsible for any shipping charges and this amount will not be credited. This return policy applies to all items returned where Reset Yourself is not responsible for the discrepancy.
Reset Yourself is unable to process international returns of products at this time.
PART 4: LIABILITY LIMIT
In no event shall we, our subsidiaries, employees, contractors, suppliers, or manufacturers be liable for lost profits or any special, incidental, consequential or multiplied damages arising out of or in connection with our site, our products or services, or this agreement (HOWEVER ARISING, INCLUDING NEGLIGENCE), including, but not limited to, loss of profits, loss of use or other economic damages, even if advised of the possibility of such damages, or any failure to realize any specific benefit or health-related outcome. This limitation of Reset Yourself liability will apply regardless of the form of action, whether in contract, tort or by statute. Our liability, and the liability of our subsidiaries, employees, contractors, suppliers, and manufacturers, to you or any third parties, in any circumstance, is limited to the greater of (a) the amount of the purchase or (b) one hundred ($100) dollars. Customer acknowledges that this limitation of liability is part of the consideration of this agreement, and was specifically included by Reset Yourself in the calculation and establishment of the prices paid by customers, which, but for this limitation, would have been much higher. No action, regardless of form, arising out of your use of this website, any information contained therein, and/or any Reset Yourself products may be brought by you or Reset Yourself more than one (1) year following the event which gave rise to the cause of action.
PART 5: INDEMNIFICATION
You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. CUSTOMER SHALL ALSO INDEMNIFY AND PAY TO INNOVATION LAB BV, AS WELL AS HOLD INNOVATION LAB BV HARMLESS AGAINST ANY AND ALL LOSSES, CLAIMS, DEMANDS, LIABILITIES, ATTORNEYS' FEES, OR ANY OTHER EXPENSES WHATSOEVER WHICH RESET YOURSELF LLC MAY AT ANY TIME SUSTAIN, INCUR, OR BE PUT TO BY REASON OF, OR IN CONNECTION WITH, ITS PERFORMANCE UNDER THIS AGREEMENT, OR YOUR USE OF THE APPLICABLE WEBSITES, INCLUDING, BUT NOT LIMITED TO, THOSE ARISING FROM INNOVATION LAB'S SOLE OR COMPARATIVE NEGLIGENCE.
PART 6: ARBITRATION
Any legal controversy or legal claim arising out of or relating to this Agreement or our goods and/or services, excluding legal action taken by Innovation Lab BV to collect our fees and/or recover damages for, or to obtain an injunction relating to, Reset Yourself website operations and intellectual property, shall be settled by binding single-arbitrator arbitration in accordance with the Commercial Arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in the Netherlands and judgment on the arbitration award may be entered into any court having jurisdiction thereof. The Innovation Lab BV may seek any interim or preliminary relief from a court of competent jurisdiction in The Netherlands necessary to protect the rights or property of Innovation Lab BV pending the completion of arbitration. Should either party file an action contrary to this provision, the other party may recover attorney's fees and costs up to one thousand ($1000.00) dollars. Parties agree that the Federal Arbitration Act, the United Nations Convention for the Enforcement of Commercial Arbitration Awards, and all other applicable laws and conventions apply to this agreement.
PART 7: MISCELLANEOUS
This Agreement contains the entire agreement of the parties. This written agreement supersedes any and all oral negotiations and/or representations of the parties hereto made in relation to this transaction. This agreement neither confers nor creates any rights or responsibilities not specifically enumerated herein.
This Agreement shall be subject to and governed by the laws of the Netherlands, with the exception of its conflict of laws provisions.
Any waiver or forbearance by Innovation Lab BV of any breach (by Customer) of any provision of this Agreement shall not be construed as a waiver of any subsequent breach by Customer.
This Agreement shall be binding upon the parties and their executors, administrators, successors, and assigns.
If any provision of this Agreement is held illegal, invalid or unenforceable, such illegality, invalidity, or unenforceability will not affect any other provision hereof. Such provision and the remainder of this Agreement shall, in such circumstances, be deemed modified to the extent necessary to render the remaining provisions enforceable.
PART 7: MISCELLANEOUS
If you have any questions, concerns or comments, you may contact us using the information below:
By E-mail: [email protected]
By Phone: +31 20 208 2178
Support is available Monday to Friday: 9am to 6pm Central European Time.
PART 9: SHIPPING & DELIVERY
We aim to ship all orders within 48 hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.
PART 10: NOTICES
Except as explicitly stated otherwise, any notices shall be given by certified postal mail, return receipt requested, to Innovation Lab BV, High Tech Campus 85, 5656AE Eindhoven, The Netherlands (in the case of Innovation Lab BV) or, in your case, to the address you provide to Innovation Lab BV during the purchase process . Notice shall be deemed given three (3) days after the date of mailing.